Frequently Asked Questions (FAQ)
Still looking for something specific? We’re here to help.
Browse the questions below or contact us anytime and we’ll get back to you as soon as possible.
Whether you are preparing for your first visit or comparing specific services, this page answers the most common questions about chiropractic care, pelvic floor therapy, clinical nutrition, and therapeutic massage at Bray Chiropractic & Wellness, LLC in Glastonbury, CT.
You will learn exactly how appointments work, what to expect, how insurance and pricing are handled, and how to choose the right service for your needs.
📍 Clinic Locations:
Q: Where are you located?
A: Bray Chiropractic & Wellness, LLC is located in Glastonbury, Connecticut and proudly serves surrounding Hartford County communities. Visit our Contact Page for directions and parking information.
📆 Scheduling & Availability:
Q: How do I schedule an appointment?
A: You can schedule online anytime using our secure booking system, or visit our Contact Page to request an appointment.
Q: Do you accept walk-ins?
A: We do not accept walk-ins. All visits are scheduled in advance to ensure personalized, one-on-one care.
Q: Do you offer virtual appointments?
A: Yes. Nutrition consultations, lab reviews, and selected follow-ups are available via secure telehealth when clinically appropriate.
Q: What are your office hours?
A: Office hours are generally Monday–Thursday 8 AM–7 PM, Friday 8 AM–3 PM, and Saturday 8 AM–12 PM. Availability may vary by service—see our online booking calendar for current appointment openings.
📝 Referrals & Requirements:
Q: Do I need a referral to book an appointment?
A: No. Chiropractors in Connecticut are direct access providers, which means you do not need a referral to begin care.
Q: Can minors book appointments?
A: Yes, with parental consent. A parent or legal guardian must be present during the appointment and remain on-site throughout the visit.
🔍 Understanding Chiropractic Care
Q: What conditions can chiropractic care help with?
A: Chiropractic care supports the spine, joints, muscles, and nervous system. Common concerns include low back pain, neck pain, sciatica, headaches and migraines, TMJ dysfunction, muscle tension, and movement restrictions. Patients also seek care for posture problems, nerve irritation, and recurrent stiffness or reduced mobility.
Q: What’s the difference between chiropractic and physical therapy?
A: Both improve movement, reduce pain, and restore function, but the clinical approaches differ. Chiropractic emphasizes joint mobility, spinal and extremity adjustments, neuromuscular function, and hands-on manual therapies. Physical therapy emphasizes exercise-based rehabilitation, movement retraining, and muscular re-education.
In Connecticut, chiropractors have a broader scope. Chiropractors can:
• diagnose independently
• order and interpret X-rays, MRIs, and labs
• serve as portal-of-entry providers
At Bray Chiropractic & Wellness, LLC, care may include both manual therapy and corrective exercise when beneficial.
Q: Is chiropractic care safe?
A: Yes. Chiropractic is a safe, non-invasive option for musculoskeletal conditions. Techniques and force are customized to your age, history, comfort level, and clinical findings. Adjustments are used only when appropriate and are not required for every patient.
Q: I’ve heard weird things about chiropractic history. Is it true a ghost was involved?
A: Partially. D.D. Palmer, who founded chiropractic in 1895, claimed a spiritual influence during the first adjustment. While the early origin story raises eyebrows, modern chiropractic has evolved substantially. Today’s practice is based on anatomy, neurology, biomechanics, rehabilitation, and clinical research.
Many modern healthcare professions had unusual beginnings. Medicine once relied on humoral theory and bloodletting; homeopathy and osteopathy also began with pre-scientific ideas. What matters is how each field has evolved into evidence-informed healthcare.
✋ Techniques & Treatment
Q: What techniques do you use during chiropractic treatment?
A: Techniques vary based on patient preference and clinical need, and may include:
• manual spinal or extremity adjustments
• drop-table techniques
• instrument-assisted adjustments
• targeted soft tissue therapy
• mobility and motor-control work
Q: How do chiropractic adjustments actually work?
A: Adjustments restore motion in restricted joints and influence how the nervous system processes movement and pain. Research shows adjustments can:
• normalize proprioceptive input
• reduce spinal cord hyperexcitability
• modulate autonomic nervous system activity
• improve neuromuscular coordination
Adjustments affect central processing in the brain—not just the local area—helping reduce pain and restore normal movement patterns.
Q: Will I be adjusted at my first visit?
A: Often yes, but it depends on your history, examination, and safety considerations. If additional evaluation or imaging is needed, treatment may begin at the follow-up.
Q: Do chiropractic adjustments hurt?
A: Most patients find adjustments relieving. A “pop” may occur due to gas release inside the joint, not bones cracking. Pressure, direction, and technique are always adjusted to your comfort and consent.
Q: Is there a stroke risk with chiropractic adjustments?
A: Current evidence has not proven a causal link between cervical adjustment and stroke. The estimated occurrence is extremely rare (1 per 1–5.85 million treatments). Many individuals developing a stroke already have early symptoms such as headache or neck pain and seek care for those symptoms before diagnosis. We screen risk factors thoroughly and select safe techniques based on individual health profiles.
⏱️ Appointment Timing & Frequency
Q: How long are chiropractic appointments?
A: First visits are typically 45–60 minutes and include examination, history, and treatment planning. Follow-up visits are generally 15–30 minutes depending on your needs.
Q: How many visits will I need?
A: It depends on your goals and clinical presentation. Many patients improve within 4–6 visits over 4–6 weeks. Others benefit from periodic care for chronic or recurrent issues. Treatment plans are always individualized.
Q: Do I have to keep coming forever?
A: No. Care is based on your goals—not dependency. Some patients choose maintenance or wellness care because it helps them function better long-term, but that decision is always optional and pressure-free.
🧠 Understanding Pelvic Floor Therapy:
Q: What is internal pelvic floor therapy?
A: Internal pelvic floor therapy is a gentle, clinical technique performed through the vaginal or rectal canal to evaluate and treat the pelvic floor muscles and connective tissues. It improves coordination, reduces pain, optimizes muscle relaxation and activation, and restores healthy pelvic function.
Q: What types of conditions does pelvic floor therapy help with?
A: Common reasons patients seek treatment include urinary leakage, pelvic or tailbone pain, pelvic pressure or prolapse symptoms, painful intercourse, urgency, constipation, postpartum recovery, scar pain, and core weakness. Pelvic floor therapy is appropriate for individuals of all genders and ages.
Q: Is this just for postpartum women?
A: No. While postpartum patients benefit significantly, we also treat men, athletes, individuals preparing for surgery, those recovering from surgery, and anyone experiencing pelvic, abdominal, or low back symptoms related to pelvic floor dysfunction.
Q: Can pelvic floor therapy help with posture, core strength, or low back pain?
A: Yes. The pelvic floor is a key component of the deep core system and works closely with the diaphragm, abdominals, and spinal stabilizers. Improving pelvic floor function can reduce low back pain, hip discomfort, pelvic instability, and performance limitations.
Q: Is pelvic floor therapy safe during pregnancy?
A: Yes, when clinically appropriate. We typically begin internal work during the second trimester. Care may include gentle manual therapy, alignment support, and neuromuscular retraining to reduce pain, improve mobility, and prepare the body for delivery. All techniques are tailored to your stage of pregnancy and comfort.
💬 What to Expect:
Q: What happens at my first visit?
A: Your first visit includes a comprehensive history, full musculoskeletal and neurological examination, and an external pelvic floor assessment. Internal therapy is only performed with your informed consent and only if clinically indicated at that session.
Q: Do I have to have internal work done?
A: No. Internal techniques are one part of pelvic health care but not required. We also provide effective external treatment, mobility-based rehabilitation, and neuromuscular strategies. Your comfort, goals, and autonomy always guide treatment decisions.
Q: What should I wear or bring?
A: Wear comfortable clothing. During internal therapy, you will be covered and draped appropriately at all times. You do not need to bring anything unless instructed beforehand.
Q: Can I come during my period?
A: Yes. Internal therapy can still be performed if you are comfortable. If not, we can focus on external treatment or movement strategies that day.
Q: Can I bring a support person or chaperone?
A: Absolutely. You may bring a support person or request a chaperone at any time. Patient comfort, consent, and safety are the foundation of care.
📅 Treatment Planning & Logistics:
Q: Do I need a referral for pelvic floor therapy?
A: No. Chiropractors are portal-of-entry providers in Connecticut, so you may schedule directly.
Q: Can chiropractors legally offer pelvic floor therapy in Connecticut?
A: Yes. Internal pelvic assessment and treatment is within the chiropractic scope of practice in Connecticut. Dr. Bray has advanced pelvic health training and follows clinical, ethical, and consent-based standards.
Q: How often will I need pelvic floor therapy?
A: Most patients begin with weekly or biweekly sessions and gradually taper as symptoms improve. Frequency depends on condition severity, duration, postpartum stage, and individual progress.
Q: Can you work with my OB/GYN or PT?
A: Yes. Collaboration is encouraged. We regularly coordinate with healthcare providers to support integrated pelvic and whole-body care.
Q: When should I start postpartum pelvic floor therapy?
A: Many patients begin 4–6 weeks postpartum with provider clearance. Early support can improve healing, reduce discomfort, improve bladder and bowel function, and help prevent long-term pelvic floor issues after birth, whether vaginal or Cesarean.
🥦 Approach & Philosophy:
Q: What kind of nutrition services do you provide?
A: We offer personalized nutrition counseling focused on systems-based health improvement. Services may include clinical nutrition guidance, functional lab testing, supplement recommendations when appropriate, gut-support strategies, anti-inflammatory nutrition planning, and lifestyle coaching.
Q: What is functional medicine?
A: Functional medicine evaluates how body systems interact and how factors such as nutrition, hormones, gut health, inflammation, and stress contribute to symptoms. Rather than treating isolated complaints, we look at patterns that influence overall function and wellbeing.
Q: How is your approach different from a dietitian or health coach?
A: As a chiropractor with advanced nutrition training, Dr. Bray integrates clinical assessment, musculoskeletal health, lab data, and lifestyle medicine into a whole-person strategy. This approach is more comprehensive than generic wellness coaching and broader in scope than traditional symptom-based nutrition plans.
Q: Do I have to follow a strict diet?
A: No. The goal is sustainable progress, not perfection. We make practical, flexible recommendations that align with your lifestyle and personal preferences.
Q: Can I work with you without a diagnosis?
A: Yes. Many patients seek guidance for fatigue, brain fog, bloating, irregular cycles, chronic stress, or overall wellness even without a formal diagnosis.
Q: What conditions or concerns can nutritional counseling help with?
A: We support concerns related to digestion, inflammation, metabolic health, hormonal balance, chronic fatigue, immune function, headaches, and recovery from musculoskeletal issues. Nutrition often plays a key role in improving symptoms and long-term function.
Q: What if I have food sensitivities or allergies?
A: All recommendations are individualized based on allergies, sensitivities, and digestive needs, including gluten-free, dairy-free, elimination phases, or autoimmune considerations.
Q: Do you work with athletes?
A: Yes. We apply performance-focused nutrition strategies to support energy, training load, recovery, and composition goals based on your sport and schedule.
🧪 Labs & Testing:
Q: Can you order labs?
A: Yes. We order conventional labs (through Quest Diagnostics) and advanced functional testing such as hormone analysis, stool testing, and micronutrient panels when clinically appropriate.
Q: What types of tests can you order that my doctor may not?
A: Functional testing evaluates deeper metabolic and inflammatory patterns and may include:
• comprehensive stool analysis
• DUTCH hormone panels
• organic acids (OAT)
• micronutrient testing
• food sensitivity panels
• toxin exposure screening
These tests help inform personalized strategies and work alongside—not instead of—medical care.
Q: Can you help me interpret lab work from my doctor?
A: Yes. We commonly interpret existing lab results and identify areas where further evaluation could be helpful.
Q: Will insurance cover testing?
A: Some conventional labs may be eligible for coverage depending on your plan. Functional labs are usually out-of-network, and pricing will always be discussed prior to ordering.
💊 Supplements & Meal Planning:
Q: Do you recommend supplements?
A: We may suggest evidence-based, professional-grade supplements only when clinically appropriate. We do not promote unnecessary products or generic supplement programs.
Q: Will I get a meal plan?
A: Instead of rigid meal plans, we provide customized nutrition strategies that support flexibility, autonomy, and long-term sustainability.
🗓️ Getting Started & Logistics:
Q: What’s included in the first visit?
A: The initial consultation includes a detailed health history, timeline review, symptom mapping, and foundational nutrition assessment. We then develop a personalized plan built around your priorities and readiness for change.
Q: Do you offer virtual appointments?
A: Yes. Nutrition appointments are available in person or via secure telehealth.
Q: Can I combine nutritional counseling with chiropractic or pelvic floor therapy?
A: Absolutely. Integrating nutrition with musculoskeletal and pelvic care can enhance clinical outcomes. We coordinate your care so that each service supports your broader goals.
Q: Is nutritional counseling covered by insurance?
A: We do not bill insurance for nutrition counseling. Superbills are available for potential reimbursement depending on your benefits.
💆♀️ Types of Massage Offered:
Q: What types of massage do you offer?
A: We provide clinical and therapeutic massage designed to support pain relief, mobility, recovery, and relaxation. Techniques may include deep tissue, trigger point therapy, myofascial release, cupping, instrument-assisted soft-tissue mobilization (IASTM), prenatal massage, and relaxation-focused treatment. Every session is individualized based on your goals and clinical needs.
Q: Is massage part of chiropractic or pelvic floor care?
A: It can be. Massage may be scheduled as a stand-alone service or integrated into a customized care plan alongside chiropractic or pelvic floor therapy. We are happy to guide you toward the best option for your goals.
Q: Do you offer prenatal massage?
A: Yes. Please let us know if you’re pregnant during scheduling so your therapist can tailor positioning, pressure, and technique for safety and comfort.
🧾 Scheduling & Policies:
Q: How do I book a massage?
A: You can book online through our scheduling system or through the Contact Page.
Q: How long are the sessions?
A: We offer 60- and 90-minute massage appointments.
Q: Is tipping expected?
A: Gratuities are appreciated for massage-only appointments. When massage is provided as part of chiropractic or pelvic floor treatment, gratuities are not accepted.
💳 Payments & Insurance:
Q: Can I use my HSA or FSA card for massage?
A: Yes, if the massage is part of a therapeutic or rehabilitative care plan. We can provide itemized receipts when needed.
Q: Is massage covered by insurance?
A: Most insurance plans do not cover massage as an independent service. We do not bill insurance directly; however, we can provide a superbill if your plan includes out-of-network reimbursement.
🛑 Comfort, Boundaries, & Etiquette:
Q: Do I have to be fully nude for my session?
A: No. You are welcome to undress only to the level you feel comfortable. You will be appropriately draped at all times, and your preferences are always respected.
Q: What if I get an erection during my session?
A: Massage can activate the parasympathetic nervous system and various involuntary responses may occur. Your therapist will remain professional, and there is no need to feel embarrassed. We maintain a clinical, therapeutic environment at all times.
Q: Can I ask the therapist to focus on or avoid certain areas?
A: Absolutely. You are always in control of your session. Tell us what feels helpful, what doesn’t, or if you’d like to avoid specific regions.
Q: What if I feel uncomfortable?
A: Please speak up at any time—regarding pressure, positioning, or comfort. Clear communication helps us keep your session safe, respectful, and effective.
💡 What to Expect:
Q: Should I shower before my massage?
A: It’s appreciated but not required. We simply ask that clients arrive clean and comfortable.
Q: Can I eat before my massage?
A: A light snack is fine. We recommend avoiding large meals immediately before your appointment.
Q: Is it normal to feel sore afterward?
A: Mild soreness—similar to post-exercise discomfort—can occur following therapeutic or deep-tissue work. This typically resolves within 24–48 hours.
Q: What if I fall asleep during the massage?
A: Many patients do. It’s a normal sign of relaxation and nervous-system regulation.
Q: What health precautions do you take?
A: We maintain strict clinical hygiene standards, including fresh linens for every patient and thorough hand hygiene before and after each session.
📅 Booking & Scheduling:
Q: How do I book an appointment?
A: You can schedule online or contact us by phone, email, or text. Once you create a Practice Better account, you may also book and manage appointments through the app.
Q: Do you accept walk-in appointments?
A: No. We schedule by appointment only to ensure dedicated, one-on-one care.
Q: How do I prepare for my first visit?
A: After scheduling, you will receive intake paperwork through Practice Better. Please complete forms before your appointment. Wear comfortable clothing if your visit may involve movement or physical assessment.
Q: What happens if I arrive late?
A: Sessions may be shortened if you arrive late, and full visit charges still apply. Please plan to arrive on time so we can provide your full appointment.
🚫 Cancellations & Missed Visits:
Q: What is your cancellation policy?
A: We require at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments may be subject to a fee.
Q: What is your no-show policy?
A: If three appointments are missed without notice, patients may be dismissed from the practice to maintain scheduling fairness.
Q: What is your weather policy?
A: If travel is unsafe, we will reschedule without penalty. We post updates on social media and may contact you directly. Virtual appointments may be an option when clinically appropriate.
💻 Telehealth & Technology:
Q: Do you offer virtual visits?
A: Yes. Virtual appointments are available for nutrition, health consultations, and select follow-up visits.
Q: Can I record or take screenshots during a virtual session?
A: No. Recording or screenshots are not permitted without prior written consent to protect your privacy and ours.
Q: What if there is a technical issue during a virtual session?
A: We will attempt to reconnect for up to 10 minutes. If unresolved, we may reschedule or continue by phone, depending on your needs.
💳 Payments & Billing:
Q: When is payment due? What types do you accept?
A: Payment is due at the time of service. We accept major credit cards, HSA/FSA, Apple Pay, Google Pay, PayPal, and Venmo.
Q: Do you accept insurance?
A: We currently accept Anthem BCBS, Aetna, Cigna, and CT Medicaid (HUSKY). We are out-of-network with other carriers and can provide superbills for reimbursement.
Q: Do you offer discounts or financial support?
A: Yes. We offer select discounts for law enforcement, military, first responders, full-time students, and individuals with financial need. Discount availability varies based on service type.
Q: What happens if my payment is declined?
A: We will attempt to process payment again or contact you. Unresolved balances may incur a $25 fee and must be cleared before future scheduling.
Q: Do you accept workers’ compensation cases?
A: Yes, we can work with workers’ compensation claims in Connecticut. Coverage depends on your employer, claim approval, and insurance authorization. Please contact us before scheduling so we can verify documentation and determine eligibility.
Q: Do you treat motor vehicle accident cases (car accidents/MVC)?
A: Yes. Chiropractic care and rehab are commonly used after motor vehicle accidents. Each case requires specific documentation, and coverage depends on your auto insurer, medical payments policy, or legal claim. We will review your case details during intake.
Q: Do you bill personal injury (PI) cases or work with attorneys?
A: Yes, we regularly collaborate with attorneys on personal injury cases. Some cases may require attorney lien approval or claim documentation prior to treatment. Send us any available information before your first visit and we will guide next steps.
Q: Will insurance automatically cover my care after a car accident?
A: Not always. Coverage depends on your policy, medical payments benefits (MedPay), and claim status. We will help you understand your options, but we cannot guarantee coverage until benefits are verified.
Q: Can I pay out of pocket while a case is being reviewed?
A: Yes. Self-pay options are available, and we can issue receipts or documentation for reimbursement if appropriate.
🧾 Clinic Policies:
Q: Do you allow minors or support persons during treatment?
A: Yes. Minors must be accompanied by a parent or guardian. Support persons are welcome for comfort as needed.
Q: Do you allow care modifications based on personal or religious beliefs?
A: Yes. Please inform us of your preferences so we can tailor your care respectfully.
Q: What is your inappropriate behavior policy?
A: We maintain a zero-tolerance policy for any inappropriate, sexual, or disrespectful conduct. Any violation may result in immediate dismissal from the practice.
Q: What is your infectious illness policy?
A: Please reschedule if you are ill. There is no penalty for illness-related cancellations with notice. We maintain strict hygiene and infection-control protocols.
Q: Do you offer emergency, holiday, or after-hours appointments?
A: Limited after-hours visits may be available with prior approval. Rates may differ for holiday, emergency, or after-hours scheduling.
Q: Do your rates ever change?
A: Rates may occasionally adjust based on service updates or operational costs. Changes are communicated in advance and will not affect previously scheduled appointments.
🏥 Office & Facilities:
Q: Where is your office located?
A: Our clinic is located at 99 Citizens Dr, #19 in Glastonbury, CT.
Q: Is parking available?
A: Yes. We offer free, convenient parking directly adjacent to the building entrance.
Q: Is your clinic accessible?
A: Yes. We are located on the second floor and a handicap-accessible entrance is available at the rear of the building.
👩⚕️ Care Philosophy:
Q: What makes your clinic different?
A: We focus on women’s health, pelvic floor therapy, and whole-body rehabilitation in a calm, private, low-volume setting. Care is personalized rather than rushed. Dr. Bray holds advanced training in pelvic rehabilitation, functional medicine, and clinical nutrition, making this one of the few chiropractic practices in Connecticut with integrated pelvic care onsite.
Q: Do you collaborate with other providers?
A: Yes. We frequently coordinate care with OB-GYNs, pelvic floor physical therapists, doulas, midwives, urologists, and other clinicians whenever shared care is helpful.
Q: Can I ask questions before booking?
A: Absolutely. Contact us by phone, email, or text if you would like clarification before your first appointment.
💳 Payments & Billing:
Q: When is payment due? What type of payment do you accept?
A: For online self-pay booking, payment is required at the time of scheduling for all services except chiropractic. We accept HSA/FSA cards, major credit cards, Apple Pay, Google Pay, PayPal, and Venmo.
Q: Do you accept health insurance?
A: Yes. We currently accept Anthem BCBS, Aetna, Cigna, and CT Medicaid (HUSKY). For all other insurance plans, we provide superbills (when appropriate) for potential reimbursement through your out-of-network benefits.
Q: Do you offer discounts or financial assistance?
A: Yes. Reduced rates are available for law enforcement, military, first responders, full-time students, and individuals with financial need. Eligibility varies by service; please inquire.
Q: Do you accept workers’ compensation cases?
A: Yes, we can work with workers’ compensation claims in Connecticut. Coverage depends on your employer, claim approval, and insurance authorization. Please contact us before scheduling so we can verify documentation and determine eligibility.
Q: Do you treat motor vehicle accident cases (car accidents/MVC)?
A: Yes. Chiropractic care and rehab are commonly used after motor vehicle accidents. Each case requires specific documentation, and coverage depends on your auto insurer, medical payments policy, or legal claim. We will review your case details during intake.
Q: Do you bill personal injury (PI) cases or work with attorneys?
A: Yes, we regularly collaborate with attorneys on personal injury cases. Some cases may require attorney lien approval or claim documentation prior to treatment. Send us any available information before your first visit and we will guide next steps.
Q: Will insurance automatically cover my care after a car accident?
A: Not always. Coverage depends on your policy, medical payments benefits (MedPay), and claim status. We will help you understand your options, but we cannot guarantee coverage until benefits are verified.
Q: Can I pay out of pocket while a case is being reviewed?
A: Yes. Self-pay options are available, and we can issue receipts or documentation for reimbursement if appropriate.